Business Support Services

Business Support Services

Business support services means development used to provide support services to businesses which are characterized by one or more of the following features -

a) the use of mechanical equipment for printing, duplicating, binding or photographic processing;

b) the provision of office maintenance or custodial services;

c) the provision of office security;

d) the sale, rental, repair or servicing of office equipment, furniture and machines.

Duties include dealing with customer orders, card payments, enquiries and complaints, advising about products and services, offering advice, updating customers' records, and making telesales and market research calls to new and existing customers.

Commercial and Business Support Role

• 1. Office Administration

  The office administrator’s duties include general word processing, dealing with telephone and email queries, using software to produce documents and maintaining spreadsheets, databases and presentations, attending meetings, and liaising with the entire workforce and external contacts in a professional manner.

• 2. Receptionist

  Main duties will include answering internal/external calls, admin paperwork, meeting and greeting customers, filling and working on the switchboard.

• 3. Administrator

  Administrators give support to offices by organising meetings, typing documents and updating computer records.

• 4. Payroll Administrator

  Payroll Administrators provide clerical and administrative support, and duties include maintaining electronic filing systems, using software packages, spreadsheets and databases, attending meetings, liaising with members of staff in other departments and dealing with telephone and email enquiries.

• 5. Human Resources Officer

  Human resources officers within a business have responsibility for the recruitment, welfare and development of its employees. Duties include dealing with complaints and discipline procedures, assisting in the recruitment of new employees, working with other managers, keeping employee records, helping people get training and development, making sure employees have the right pay and benefits, arranging employee services such as welfare and counselling, advising on pay negotiations, redundancy and employment law, developing HR policies and procedures, dealing with staff at all levels, and recording and analysing confidential information.